AI can draft a support reply in seconds, which moves the bottleneck to the moment before send. That is where the damage lives: an invented detail, a leaked personal field, a tone that is not yours, or a line that crosses a policy. One unchecked send costs more than the draft saved.

ReplyAuditor is a quality gate for AI-drafted support replies: it returns a ship/hold verdict so a lead can decide what goes out.

30-second takeaway

  • Drafting is cheap now; the check before send is the part that still needs a human.
  • Four checks matter most: hallucination, PII leaks, brand tone, and policy compliance.
  • A ship/hold verdict is a recommendation to a lead, not an automatic send.

Why the send step is the risk

Fluent prose is hard to distrust. An invented refund rule or a stray personal detail does not look wrong on the page, so it survives a quick skim. A gate that reads for those failure modes turns a vague worry into a check you can run.

Why a verdict, not a rewrite

Support leads need to know whether a draft is safe to send, not another rewrite. ReplyAuditor checks hallucination, PII leaks, brand tone, and policy compliance, then returns a ship/hold verdict. On a hold, a human revisits the draft. The Team plan adds a QA dashboard, but the final send still belongs to an agent.

What the tool does

You paste an AI-drafted support reply. ReplyAuditor runs the hallucination guard, the PII leak check, the brand and tone rules, and the policy compliance check, then returns a ship/hold verdict for a support lead. It is a decision-support gate; agents still own the final send. Open ReplyAuditor and try it.

FAQ

What does it check?

Hallucination, PII leaks, brand tone, and policy compliance in a draft you paste, summarized as a ship or hold.

Is it a person sending the reply, or a replacement for review?

No. Use qualified human review instead — it is a decision-support gate; agents still own the final send. It does not send anything and is not a substitute for a trained reviewer.

What is the QA dashboard?

A Team feature that gives leads a view across replies. It does not change who approves a send.

Author's Process

I built this with AI coding tools. The value is the quick check loop before send, not another inbox.