Hi HN, I'm Dennis and I wanted to share what I've been working on. Mudroom is a unified inbox for SaaS teams that have support requests scattered across platforms.
Here's a quick demo: https://youtu.be/GFafCfwqNf4
As an engineer, one of the things often frustrated me is how I had to context switch between a task that I'm working on to a support request that required engineering investigation. Often they revolve around digging through logs, customer profiles, and billing and we believe agents are well equipped to handle data gathering.
We're strong believers that customers want to interact with Humans instead of AI for their support tickets so our philosophy revolves around empowering humans rather than replacing them.
We're still early and so we're valuing feedback more than revenue. If you want to try us out, let me know and I'll personally onboard your team. Would love to hear what you think so feel free to leave a message comment :)
Comments URL: https://news.ycombinator.com/item?id=50473419
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