A live player auction has many moving parts: player data, team budgets, base prices, rules and a live audience. When something breaks, you want a fast way to get help.
When to Reach Out
Before choosing a platform, for a demo
During planning, for budgets and rules
During setup, for player upload and team logins
Before the event, for a mock auction
On auction day, for quick fixes
After the event, to plan the next season
How to Contact the Team
Use the TheBidNow contact page to send an enquiry, ask for a demo or request help for your event.
What to Include
Your name and organization
Tournament name
Auction date
Number of teams and players
Your question or issue
Example: “We run a corporate league with 8 teams and about 90 players. Our auction is on 20 December. Could we get a demo and help with team budgets?”
Tips for Auction Day
Save the support contact beforehand.
Use one point of contact.
Send screenshots of errors.
Be specific: “Team A cannot see the bid button” beats “bidding is broken.”
Wrap-Up
Clear bug reports get faster fixes, even outside of software teams. See how a live auction runs at thebidnow.com.
