Some AI agents use personal information to upsell wealthier individuals

Phys.org Tech2026-11-05 23:400 views

Increasingly, people are asking personal artificial intelligence (AI) agents powered by models from companies like OpenAI, Anthropic and Google to recommend goods and services to purchase, such as flights and health insurance. A new study found that some of these AI agents use personal information to recommend higher-priced items to wealthier individuals, even when the user requests lower-priced options.

Source：https://techxplore.com/news/2026-11-ai-agents-personal-upsell-wealthier.html

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Some AI agents use personal information to upsell wealthier individuals

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